Leading and managing diverse teams

Turn cultural difference into an opportunity for synergy, not an obstacle to productivity 


A new landscape is emerging in the world of work. Technical brilliance is no longer enough for success in the global marketplace. Today's organizations require people at all levels who can comfortably interact with cultures other than their own. The need to communicate through a global lens is vital and competitive advantage entails molding successful practices that work well across many cultures.

At Cross-Cultural Synergies, we work with you, business managers, global team leaders and experienced professionals who are:

We offer practical and internationally respected learning solutions to the cross-cultural communication and teamwork problems inherent in your workplace.


To transform the way you work, we help you to:

A step-by-step approach to maximising personal potential and building great multi-cultural teams

Introducing our market-tested international teambuilding approach, designed to help you and your organization rapidly develop the intercultural competencies needed to work and do business internationally and across cultures. Being prepared to work across borders and cultures is an essential skill for today's global workforce.

Using an integrated training approach as well as a flexible collection of resources to address the nine core challenges associated with building and maintaining high performance teams, we actively encourage people to participate and share their own stories, making the experience real for everyone listening.

We offer half-day to full-day tailored sessions of highly interactive learning in large and small group work, using video and case studies to prompt individual reflection and discovery learning through group activities.


Choose from a variety of modules (each module is a half-day session), each one customised to your needs and situation:

Nine International Team Building modules



Almost all companies today are involved in intercultural business relationships, The ability to work across cultures is not instinctive. Those who take a purely instinctive, take-me-as-I-am, approach soon face breakdowns in communications and relationships which will compromise their organization's ability to fulfil its global ambitions.

For cross-cultural training to be successful, it must not be limited to delivering detailed information about other countries or cultures.  Individuals must learn that there are skills, attitudes and areas of knowledge which distinguish successful international professionals from those who are not.

We can help individuals recognize the broad personal competencies needed to succeed in the global workplace, and help them to answer the question: "What do I personally need to do now to be more effective in a cross cultural context?" Your organisation will be better equipped with best practices to increase creativity to problem-solving, harness diverse talent and dramatically increase customer satisfaction by unleashing the potential of your multicultural workforce.


The workshop on Introduction to Intercultural skills 1 gave me practical advice on how to be successful in different cultures: be tolerant and patient of differences in the work team when things don't always go the way I expected.  

It helped me to understand the need for different styles of communication when for example, I receive emails that seem impolite or at other times, I don't get information I requested in a timely manner. Jumping to conclusions about someone or making hasty judgement will not make things better. Being culturally aware means realizing that we all communicate in different ways, there is no 'one' right or wrong way.

Serge Rawyler, Demand Manager Agents, Zurich Insurance


The workshop on Introduction to Intercultural skills 2 cautioned me against making generalizations about people from different cultures or having a stereotype about a particular group as it can only lead to more misunderstandings and friction between me and my colleagues. Checklists or dos and don'ts about national culture should not be taken too literally or seriously.  

Last but not least, to ensure that cultural differences don't lead to conflict in the workplace, developing a mutual understanding and respect for team members is an essential foundation stone for building trust and developing high performing teams.

Roger Zweifel, Strategy and Service Improvement, Zurich Insurance



My profile

Having years of practical experience working with business, finance and technical professionals to improve their business communication skills and workplace performance, I also acquired insight into learning approaches that combine relevant content with effective delivery and training methodology to engage various learning styles. My training approach facilitates your cross-cultural teambuilding efforts and enhances performance all round, helping you achieve your organizational goals.

In addition to this, I have:

My previous organizational experience includes working in the Malaysian upstream petroleum sector as well as developing business opportunities in the ASEAN region in the fields of energy insurance, building industry and perishable consumer goods.

As an accredited facilitator of the Developing People Internationally (DPI) tool from York Associates and the Team Management Profile (TMP) from TMSDI, I specialize in delivering intercultural and leadership training to develop the international communication skills of team members to help them weld radically different perspectives and build effective relationships for improving team performance all round.

To find out how I can help simplify your cross-cultural teambuilding efforts and take the guesswork out of building powerful teams, please contact me for a complimentary consultation.

Christina Kwok

CH-5432 Neuenhof, Switzerland

+ 41 (0)56 406 1803

+ 41 (0)79 308 4235


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